Returns Information

Start Point Spearfishing are committed to ensuring that all of our customers are completely satisfied with their purchases.

If for any reason, upon receipt of your goods, you wish to return any item please return the item to us within 30 days for an exchange or a refund.

All we ask is that you are responsible for the cost of returning the item(s) and that the items are unused.

This is in addition to any statutory rights you have.

For the return of goods, we advise the following:

  • Please ensure that the product(s) are well packaged and our return address is clear. Also, include your sender information on the outside of the parcel.
  • Remember to place a note inside the parcel explaining why the item has been returned and what cause of action is required (exchange/refund etc).

Useful courier information:

For the return of small items (under 2 kg/size of a shoebox), we would suggest using royal mail via the Post Office.  1st or 2nd class small parcel post is fairly quick and affordable.

For larger or heavier items we would suggest looking at the following websites:

If you need to return an item that has been sent in error or is faulty, please contact us so we can send you a returns label.

Please see here for our full terms and conditions.